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At Delta Med Surgical, we are committed to delivering high-quality surgical instruments and maintaining professional standards in customer service. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds may be requested.

1. General Policy

Due to the nature of surgical instruments and international commercial orders, returns and refunds are subject to product condition, order specifications, customization requirements, and applicable terms agreed upon at the time of purchase.

Customers are encouraged to review product specifications, quantities, and order details carefully before confirming an order.

2. Eligibility for Returns

A return or replacement request may be considered in the following circumstances:

• Products received are defective or damaged.

• Products received do not match the confirmed order specifications.

• Incorrect products or quantities were supplied due to an error on our part.

• Other return circumstances specifically approved in writing by Delta Med Surgical.

All return requests are subject to review and approval.

3. Customized & Private-Label Orders

Customized, engraved, private-label, and specially manufactured surgical instruments are generally non-returnable and non-refundable once production has commenced, except where the products are defective, materially different from the agreed specifications, or otherwise covered by an approved written agreement.

Customers are responsible for confirming product specifications, quantities, and customization details before production begins.

4. Wholesale & Bulk Orders

Wholesale, commercial, and bulk orders are subject to the agreed quotation, purchase order, payment terms, and applicable commercial conditions.

Return, replacement, and refund arrangements for such orders will be handled according to the mutually agreed terms between the customer and Delta Med Surgical.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrectly supplied product, please contact us promptly after delivery.

To help us review your request, please provide:

• Order number or invoice reference

• Product name and quantity

• Description of the issue

• Clear photographs or videos, where applicable

• Any relevant shipping or delivery documentation

Our team will assess the issue and determine whether a replacement, repair, credit, or refund is applicable.

6. Return Request Period

Customers should contact Delta Med Surgical within 7 days of receiving the order to report any damaged, defective, or incorrect products.

Requests submitted after this period may be reviewed at our discretion, subject to the circumstances and applicable commercial terms.

7. Return Conditions

Where a return is approved, the following conditions may apply:

• Products must be unused and in their original condition, unless the issue concerns a manufacturing defect.

• Products must be securely packaged to prevent damage during return shipment.

• The customer must follow the return instructions provided by Delta Med Surgical.

• Products returned without prior written approval may not be accepted.

For medical and surgical instruments, returned products may be subject to inspection and quality assessment before any replacement or refund is authorized.

8. Return Shipping Costs

If the return is required due to a confirmed product defect, incorrect item, or fulfillment error on our part, Delta Med Surgical will review and determine the applicable return shipping arrangement.

If a return is approved for another reason, shipping costs and any applicable customs or clearance charges may be the responsibility of the customer, unless otherwise agreed in writing.

9. Refunds

Where a refund is approved, the refund amount and method will be confirmed with the customer.

Refunds may be subject to:

• The value of the approved returned products

• Applicable deductions agreed upon in advance

• Shipping and customs charges, where applicable

• Payment processing or transaction charges, where applicable

Refunds will generally be processed through the original payment method where reasonably possible.

The time required for funds to appear in the customer's account may vary depending on the payment provider, bank, and international transaction processing.

10. Non-Refundable Circumstances

Refunds may not be available for:

• Products manufactured according to customer-approved custom specifications, except for confirmed defects or agreed exceptions.

• Products damaged due to improper handling, misuse, or storage after delivery.

• Orders where the customer has not followed the agreed return procedure.

• Products returned without prior approval.

• Customs duties, import taxes, clearance fees, or other destination-country charges, unless otherwise agreed in writing.

11. Order Cancellation

Cancellation requests must be submitted before production or dispatch, where applicable.

For customized, private-label, and bulk manufacturing orders, cancellation terms will depend on the production stage and the agreed commercial conditions.

Once an order has entered production or been dispatched, cancellation may not be possible.

12. Inspection & Resolution

All approved return and refund requests are subject to review by Delta Med Surgical.

Depending on the circumstances, the available resolution may include:

• Replacement of the affected product

• Correction of an order or quantity issue

• Repair, where applicable

• Store credit or commercial adjustment

• Refund, where approved

The final resolution will depend on the nature of the issue, product condition, order terms, and applicable requirements.

13. Contact Us

For return, replacement, or refund inquiries, please contact our team:

Delta Med Surgical
Jallianwala, Ugoki Wazirabad Road
Sialkot 51310, Pakistan

Phone / WhatsApp: +92 301 6148644
Email: Dmsurgical1@gmail.com

Please include your order reference and relevant details when submitting a request.